Thank you for shopping with Inoar South Africa. We value your business and are committed to ensuring a smooth shopping experience. Please read our shipping, returns, and refund policy carefully.
Shipping Policy
1. Shipping Rates & Delivery Times
- Standard Shipping: We offer standard shipping within South Africa at a flat rate of R150 for all orders.
- Free Shipping: Orders over R2000 qualify for free standard shipping.
- Delivery Time: Standard delivery takes 3-5 business days, depending on your location.
2. Order Processing
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you if this is the case.
3. Shipping Confirmation & Order Tracking
- You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
- You can track your order using the tracking link provided in the email.
4. International Shipping
- We currently do not offer international shipping. Our services are limited to South Africa.
Returns Policy
1. Returns Eligibility
- Products must be returned within 14 days of delivery.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Certain items, such as opened and personal care products, are not eligible for return due to hygiene reasons.
2. Return Process
- To initiate a return, please contact our customer service team at info@inoar.co.za with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- Please note that the customer is responsible for the return shipping costs unless the product is defective or incorrect.
3. Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Exchanges
- We only replace items if they are defective or damaged. Please contact customer service to log an exchange for your damaged or defective product on warehouse@inoar.co.za
5. Non-Returnable Items
- Gift cards
- Sale items
- Opened or used personal care products
- Salon Packages
Refund Policy
1. Refunds Process
- Refunds will be issued to the original payment method used during purchase.
- Refunds are processed within 7-10 business days after we receive the returned item.
2. Late or Missing Refunds
- If you haven’t received your refund after 10 business days, please check with your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@inoar.co.za.
3. Refunds for Sale Items
- Only regular-priced items may be refunded. Sale items are not eligible for refunds.
Contact Us
If you have any questions about our Shipping, Returns, and Refund Policy, please contact us:
- Email: info@inoar.co.za
- Phone: 012 346 1721
- WhatsApp: 066 208 3289
- Address: 345 Dey St, Nieuw Muckleneuk, Pretoria, 0181, South Africa